Last updated 11th of September 2025
This privacy notice for Solva Group Ltd, the provider of eeziQS (‘Company‘, ‘we‘, ‘us‘, or ‘our‘),
describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our services (‘Services‘), such as when you:
- Visit our website at www.eeziqs.co.uk, or any website of ours that links to this privacy notice
- Use the eeziQS software platform
- Engage with us in other related ways, including customer support, sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at
support@eeziqs.co.uk.
SUMMARY OF KEY POINTS
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with eeziQS and the Services, the choices you make, and the products and features you use.
- Do we process sensitive information? We do not process sensitive personal information.
- Do we receive information from third parties? We do not receive information from third parties.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- When and with whom do we share personal information? We may share information in specific situations and with specific categories of third parties, such as hosting providers and analytics services.
- How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information.
- What are your rights? Depending on where you are located, you may have certain rights regarding your personal information.
- How do you exercise your rights? You can contact us at any time at support@eeziqs.co.uk.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
The personal information you disclose to us
- Names
- Email addresses
- Phone numbers
- Usernames and passwords
- Contact preferences
- Authentication data
Information automatically collected
When you use eeziQS, we may automatically collect device and usage information, such as:
- IP address, browser type, and device characteristics
- Operating system, settings, and version
- Log and usage data (e.g., pages viewed, time spent)
- Location data (based on your IP address, if enabled)
- Cookies and similar tracking technologies
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your personal information for purposes including:
- Providing and managing access to the eeziQS platform
- Improving and personalising your user experience
- Responding to customer enquiries and providing support
- Sending administrative information and updates about eeziQS
- Marketing (where you have opted in)
- Security and fraud prevention
3. WHAT LEGAL BASES DO WE RELY ON?
- Consent - when you opt into marketing communications
- Contract - where processing is necessary to provide eeziQS services
- Legal obligations - compliance with tax, accounting, or other regulations
- Legitimate interests - for analytics, improving our services, and preventing fraud
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your information with trusted third parties, including:
- Hosting and cloud service providers
- Data analytics services
- Payment processors (if applicable)
- Business partners (where you have consented)
We may also share information:
- During business transfers such as mergers or acquisitions
- When required by law or to protect rights and safety
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes, we use cookies and similar technologies to collect and store information. You can manage cookie preferences via your browser settings. See our Cookie Notice for more details.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your information only as long as necessary to provide services, meet legal requirements, or resolve disputes. When no longer needed, data is deleted or anonymised.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
We use organisational and technical security measures, including encryption, access controls, and regular monitoring. However, no method of transmission over the Internet can be guaranteed to be 100% secure.
8. DO WE COLLECT INFORMATION FROM MINORS?
No. We do not knowingly collect data from children under 18. If such data is discovered, it will be deleted promptly.
9. WHAT ARE YOUR PRIVACY RIGHTS?
You may have rights under applicable laws to:
- Access, correct, or delete your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
You can exercise your rights by contacting us at support@eeziqs.co.uk.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
We do not currently respond to DNT signals, but will update this notice if standards are adopted.
11. DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we may update this policy from time to time. The revised version will be effective as soon as it is published on our website.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions, you can contact us at:
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You can request to review, update, or delete your data at any time by contacting us at support@eeziqs.co.uk.